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We understand that today’s business environment requires organizations to do more with less, while still delivering quality products and services to its constituents. Virtual Link is experienced in troubleshooting and managing complex, enterprise wide projects utilizing our internal Project Management Lifecycle (PMLCSM) methodology built on the standards of the PMI, PMBOK® (Project Management Body of Knowledge).

Here are some of the case studies

Case Study #1

Electronic Healthcare - Integrated IT Management

Challenge

The Centers for Medicare & Medicaid Services (CMS) under the US Department of Health & Human Services (HHS) requires program management consulting services for identifying process improvements, monitoring, tracking key milestones, risks, and issues for the Healthcare Integrated General Ledger and Accounting System (HIGLAS) project and the Healthcare Information Technology for Economic and Clinical Health (HITECH) project

Solution

Virtual Link, LLC provided CMS program management support for: Performance Management – Metrics Analysis & Process Improvement, Risk and Issue Management, Independent Verification & Validation (IV&V) , OOM/ COO Reporting (Clarity Updates), HHS Corrective Action Plan (CAP), UFMS HHS Quarterly Update to OMB, Exhibit-300, President’s Management Agenda (PMA) Scorecard Updates

Case Study #2

Enterprise Program Management Office

Challenge

The Office of Technology for Human Services (OTHS) within the Maryland Department of Human Resources (DHR) lacked a standardized project management methodology and management oversight for its multi-million dollar portfolio of information technology projects.

Solution

Virtual Link, LLC provided DHR program management for the implementation of an Enterprise Program Management Office. (ePMO) Developed a project management lifecycle, Documented and Instituted a change management strategy, Recommended governance structure, Created standard processes and templates for project management and IT portfolio management, Trained internal staff on new ePMO standards

Case Study #3

IT Total Cost of Ownership (TCO) Study

Challenge

The District of Columbia Office of the Chief Technology Officer (OCTO) required a mechanism to effectively measure its Total Cost of Ownership for IT related services (Seat Management) at the DC Department of Public Works and the DC Office on Aging in order to improve organization efficiency and reduce IT operational costs.

Solution

Virtual Link, LLC provided OCTO with Project Management, Business Analysis, Database Development, Technical Writing. The Study provided quantitative ad qualitative measurements for fixed asset costs, help desk costs, IT training, computer end user capabilities and IT support processes.

Case Study #4

Global Investment Banking - IT Project Management

Challenge

T. Rowe Price had a requirement to upgrade its Global Portfolio System (GPS) and implement all related tasks in a coordinated effort with limited impact to its 600+ global use

Solution

Virtual Link, LLC provided project management and coordination amongst the following T. Rowe Price internal teams: End-users, Desktop Support, Enterprise Security, Developers, System Architect. We also provided vendor and issue management and coordinated GPS training for the London Office.

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Virtual Link, LLC

Best IT solutions for your innovative ideas.

Virtual Link, LLC provides integrated IT management services that allow your organization to maintain peak levels of performance and productivity while meeting strategic objectives within budget.

We created excellent and sustainable technology solutions based on IT domain expertise.